Privacy Policy

Last updated: 28 February 2025
Effective for: MyMarketHQ ("we," "us," "our") — https://mymarkethq.com

Plain-English Summary

• We collect only what we need to take and fulfil your orders, contact you, and improve the shop (e.g. orders, contact details, basic device/cookie data).
• We use your data to process orders, ship products, prevent fraud, send order/account messages, and—if you opt in—marketing (e.g. newsletter).
• We do not sell your personal data. We share data only with service providers that help run the shop (payments, shipping, email, and analytics when you consent).
• You can manage cookies and marketing preferences; we tell you how below.
• We keep data only as long as needed for orders, legal obligations, and legitimate business purposes.
• We use reasonable security measures and do not knowingly collect data from children under 13.
• If we transfer your data outside Israel, we use safeguards where required by law.
• You have rights to access, correct, delete, or restrict use of your data where the law applies; we explain how to exercise them.
• We update this policy when needed and will notify you of material changes (e.g. by email or notice on the site).
• For any privacy request or question, contact us at carsm0delbyjoseph@gmail.com.

1. Who We Are and What Data We Collect

Data controller: The data controller responsible for your personal data is MyMarketHQ. You can reach us at carsm0delbyjoseph@gmail.com for any request or question.

We may collect:

• Account and profile: name, email address, password (hashed), shipping and billing addresses, phone number (if you create an account).
• Orders: order details (items, quantities, prices), delivery and billing addresses, contact information used at checkout.
• Payments: we do not store full payment details; payment data is collected and processed by PayPal in line with PayPal's privacy policy and applicable standards.
• Device and usage: IP address, browser type, device type, general location (e.g. country/region), and how you use our website (e.g. pages visited, links clicked), including via cookies and similar technologies (e.g. Google Analytics when you consent).
• Cookies and similar technologies: session and persistent cookies, and similar identifiers, for operation of the site, preferences, analytics (Google Tag when you consent), and marketing (if applicable).
• Marketing and communications: email (and optionally name) when you subscribe to our newsletter or opt in to marketing; your preferences and whether you open or click emails (if we use such tracking).
• Customer support: any information you provide when you contact us (e.g. contact form, email), including name, email, and the content of your message.

2. Why We Collect It

We use the data above to:

• Process and fulfil orders, and communicate about your order (e.g. confirmation, shipping).
• Deliver products (e.g. share address with our shipping and carrier partners).
• Prevent and detect fraud and abuse, and comply with legal obligations.
• Run and improve our website (e.g. Google Analytics when you consent) and to personalise experience where we have a lawful basis.
• Send you marketing (e.g. newsletter, offers) only where you have consented or we have another lawful basis.
• Respond to your enquiries and provide customer support.
• Enforce our terms and protect our rights and those of others.

3. Legal Bases (Where Applicable)

Where applicable law requires a legal basis:

• Contract: Processing necessary to perform our contract with you (e.g. orders, delivery, returns).
• Legitimate interests: Operating and improving our business, fraud prevention, and marketing (where permitted). Analytics (e.g. Google) we use only with your consent.
• Consent: Where we rely on consent (e.g. non-essential cookies, certain marketing), you can withdraw it at any time without affecting the lawfulness of processing before withdrawal.
• Legal obligation: Where we must process data to comply with law (e.g. tax, anti-fraud).

Marketing communications are transmitted solely on the basis of prior, express consent, in accordance with the Communications Law (Telecommunications and Broadcasting), 5742–1982, and the regulations governing direct mail thereunder. Each marketing communication shall include a clear and accessible mechanism enabling the recipient to withdraw consent and opt out of further communications at any time, at no cost. Upon receipt of such a request, we shall cease transmission without undue delay.

4. Do Not Sell / Do Not Share My Personal Information

We do not sell your personal information. We do not "share" your personal information for cross-context behavioural advertising as defined under applicable law (e.g. certain US state laws where relevant). If that ever changes, we will update this policy and provide a way to opt out. Where the law gives you a right to opt out of sale or sharing, you may exercise it by contacting us at carsm0delbyjoseph@gmail.com.

5. Cookies and Analytics

We use cookies and similar technologies for:

• Strictly necessary: Operation of the site (e.g. cart, session, security).
• Preferences: Remembering your choices (e.g. language, region).
• Analytics: We use Google Tag (Google Analytics) to understand how visitors use our site (e.g. pages visited, general traffic). We load it only if you choose Accept all in our cookie banner. Data is sent to Google and processed in line with Google’s Privacy Policy and our instructions. You can change your choice at any time via Cookie preferences in the footer.
• Marketing (optional): To deliver or measure ads and marketing, where you have consented.

Cookies we use: We set the following cookies on our site. Necessary and preference cookies are essential for the site to work; analytics are only set if you choose "Accept all" in our cookie banner.

Managing preferences: You can control cookies via your browser settings (e.g. block or delete cookies). Some features may not work fully if you disable certain cookies. You can change your choices at any time via Cookie preferences in the footer. For more detail, contact carsm0delbyjoseph@gmail.com.

6. Data Retention

We keep your data only as long as necessary for:

• Fulfilling orders and handling returns, refunds, and disputes.
• Complying with legal, tax, and regulatory obligations (e.g. 7 years for invoices and tax where required).
• Legitimate business purposes (e.g. fraud prevention, analytics within retention windows).
• Marketing until you unsubscribe or withdraw consent, after which we retain only what we need for legal or operational reasons.

After that, we delete or anonymise the data so it is no longer personally identifiable.

7. Security

We use reasonable technical and organisational measures to protect your data (e.g. encryption in transit, access controls, secure payment handling by our providers). No system is completely secure; we do not guarantee absolute security and you provide data at your own risk to the extent permitted by law.

8. Children's Privacy

Our service is not directed at children. We do not knowingly collect personal data from anyone under 13. If you believe we have collected such data, please contact us at carsm0delbyjoseph@gmail.com and we will delete it promptly.

9. International Transfers

We operate from Israel. Data may be processed in Israel and in other countries where our service providers operate (e.g. hosting, Shopify, PayPal, email services). Where we transfer data outside Israel, we use appropriate safeguards where required by law.

10. Your Rights

Depending on where you live, you may have the right to:

• Access: Receive a copy of the personal data we hold about you.
• Correction: Have inaccurate data corrected.
• Deletion: Request deletion of your data, subject to legal exceptions.
• Restriction: Restrict how we use your data in certain cases.
• Portability: Receive your data in a structured, machine-readable format where applicable.
• Object: Object to processing based on legitimate interests or (where applicable) to marketing.
• Withdraw consent: Where we rely on consent, withdraw it at any time.
• Complain: Lodge a complaint with a supervisory authority (e.g. in your country of residence).

To exercise any of these rights, contact us at carsm0delbyjoseph@gmail.com. We will respond within a reasonable time and in accordance with applicable law. We may need to verify your identity.

In accordance with the Israeli Privacy Protection Act, 5741–1981, and the regulations promulgated thereunder, any individual whose personal data is held in our information database is entitled to review such data and to request its correction. Requests may be submitted to carsm0delbyjoseph@gmail.com. We will respond within a reasonable time and in accordance with applicable law.

11. Contact and Policy Updates

Contact: For privacy requests, questions, or complaints, contact us at carsm0delbyjoseph@gmail.com.

Updates: We may update this Privacy Policy from time to time. Material changes will be communicated by [e.g. email to registered users, notice on the website, or both]. The "Last updated" date at the top will be revised. Continued use of the site after changes constitutes acceptance of the updated policy where permitted by law.